Support

The fastest way to get help is email. Write to [email protected] from the address you signed up with and say what happened. You'll usually hear back within the week.

A run failed

Open Your analyses and tap Try again on that run. If the same song keeps failing, email [email protected] with the song name.

A run is taking a while

A run usually takes 30 to 60 seconds. The first run after a quiet stretch can take a little longer to get going. You can leave the screen while it works and check on it in Your analyses.

I can't start a new run

TYPE-02 runs one analysis at a time. Wait for the current one to finish, and you can start the next. If you're out of credits, the app shows you how to get more.

The listen button can't hear the song

Hold your device closer to the music and try again, or search for the song instead. If the app says it can't use the microphone, turn microphone access back on for TYPE-02 in your device settings.

I can't sign in

Tap "forgot password?" on the sign-in screen. Your Type Studio password works here too. If the reset email doesn't arrive, check spam, then email [email protected].

The confirmation email didn't arrive

New accounts need their email confirmed before they work. Check spam first. Links work once, so if yours says it has expired, create the account again in TYPE-02 with the same email and a new link will arrive.

My Type Pro subscription isn't showing

Go to Settings, then Manage Account, and tap Restore Purchases while signed in to the account that bought it. It can take a moment to show up after you buy. If it still doesn't, email [email protected] with the date you subscribed.

Cancelling Type Pro

Cancel in your App Store or Google Play settings, at least a day before it renews. Refunds go through Apple or Google.

A recommendation was wrong

An AI picks the songs, so now and then one will miss. If something about a song is just wrong, tell us at [email protected].

Deleting your account

See Delete your account for the steps and what gets removed.